Comments on: Top E-Discovery Software Vendors: Responses to Yesterday’s Post http://www.clearwellsystems.com/e-discovery-blog/2007/12/18/top-e-discovery-software-vendors-responses-to-yesterday%e2%80%99s-post/ thoughts about the evolution of e-discovery Sun, 07 Sep 2008 19:55:02 +0000 http://wordpress.org/?v=2.6.1 By: Aaref Hilaly http://www.clearwellsystems.com/e-discovery-blog/2007/12/18/top-e-discovery-software-vendors-responses-to-yesterday%e2%80%99s-post/#comment-40 Aaref Hilaly Tue, 18 Dec 2007 19:27:00 +0000 http://staging.clearwellsystems.com/wordpress/?p=38#comment-40 Rob,<br/>Thanks for sharing your perspective. It's always great to hear from you.<br/><br/>Top8,<br/>I agree -- the technology world is incredibly competitive and firms can just as easily go down as up. So yes, today's top e-discovery software providers need to work hard to remain there in an increasingly competitive world. <br/><br/>Best,<br/>Aaref Rob,
Thanks for sharing your perspective. It’s always great to hear from you.

Top8,
I agree — the technology world is incredibly competitive and firms can just as easily go down as up. So yes, today’s top e-discovery software providers need to work hard to remain there in an increasingly competitive world.

Best,
Aaref

]]> By: top8 http://www.clearwellsystems.com/e-discovery-blog/2007/12/18/top-e-discovery-software-vendors-responses-to-yesterday%e2%80%99s-post/#comment-39 top8 Tue, 18 Dec 2007 15:38:00 +0000 http://staging.clearwellsystems.com/wordpress/?p=38#comment-39 Thank you for addressing my question. I agree to the new logic. The best products tend to get better because they are used. Being on top of the list helps for that.<br/><br/>This is the sign of times - masses of users determine the success of the products and money comes later.<br/><br/>However, with the increasing democratization of the web, new contenders get better chances, using new technologies and new infrastructures such as Amazon EC2, The list of top provides may get smaller, but the providers have to work hard to make sure they are still on the list.<br/><br/>Top8 is the name of my <a HREF="http://top8corp.blogspot.com" REL="nofollow">blog</a> and <a HREF="http://top8.biz" REL="nofollow">company</a>. Thank you for addressing my question. I agree to the new logic. The best products tend to get better because they are used. Being on top of the list helps for that.

This is the sign of times - masses of users determine the success of the products and money comes later.

However, with the increasing democratization of the web, new contenders get better chances, using new technologies and new infrastructures such as Amazon EC2, The list of top provides may get smaller, but the providers have to work hard to make sure they are still on the list.

Top8 is the name of my blog and company.

]]> By: Rob Robinson (InfoGovernance Engagement Area) http://www.clearwellsystems.com/e-discovery-blog/2007/12/18/top-e-discovery-software-vendors-responses-to-yesterday%e2%80%99s-post/#comment-38 Rob Robinson (InfoGovernance Engagement Area) Tue, 18 Dec 2007 14:58:00 +0000 http://staging.clearwellsystems.com/wordpress/?p=38#comment-38 Excellent overview Aaref. For those who have operated in the technology realm, your comments hit the nail on the head when it comes to the factors effecting the life of a "solution" - whether provided as a pure product or as a product packaged as a service. More attention = more focus. More focus = more assignment of assets to improve the product/service. When a customer purchases an enterprise software product, the relationship moves from one of "what can you do for me today" to one of "how can we partner to better solve the technology challenge" because both vendor and customer then truly have an investment (time and money) in the game. <br/><br/>Additionally, as eDiscovery matures, it would seem it would follow the normal course of technology solutions - that is moving from service oriented delivery (dependent on a service provider)to product oriented delivery (ability to depend on internal resources trained on the product). Examples of this abound. Yes, there are reasons one may chose a service vs. a product - but all things being equal - most (not all) customers prefer to have control over the "solving of a technology problem" vs. being totally dependant on a solution provider to solve that problem. In eDiscovery - it may be that we are at the point of "Crossing The Chasm". Excellent overview Aaref. For those who have operated in the technology realm, your comments hit the nail on the head when it comes to the factors effecting the life of a “solution” - whether provided as a pure product or as a product packaged as a service. More attention = more focus. More focus = more assignment of assets to improve the product/service. When a customer purchases an enterprise software product, the relationship moves from one of “what can you do for me today” to one of “how can we partner to better solve the technology challenge” because both vendor and customer then truly have an investment (time and money) in the game.

Additionally, as eDiscovery matures, it would seem it would follow the normal course of technology solutions - that is moving from service oriented delivery (dependent on a service provider)to product oriented delivery (ability to depend on internal resources trained on the product). Examples of this abound. Yes, there are reasons one may chose a service vs. a product - but all things being equal - most (not all) customers prefer to have control over the “solving of a technology problem” vs. being totally dependant on a solution provider to solve that problem. In eDiscovery - it may be that we are at the point of “Crossing The Chasm”.

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