We’re quickly approaching another milestone in the epic implementation of the Commodity Futures Trading Commission (CFTC) rules associated with the Dodd Frank Wall Street Reform and Consumer Protection Act (DFA); the expiration of a very contentious exemptive order that provided relief to cross border swap dealers (SD) and major swap participants (MSP) and foreign groups of US SDs and MSPs. If you follow the heated debate between Wall Street and the CFTC it is quite fitting that the order happens to expire on the winter solstice, December 21st 2013. Let’s hope the day at which the sun comes to a standstill in the sky before reversing direction doesn’t forebode a similar experience in the cross border free markets.
The 848 pages of Dodd-Frank legislation has resulted in (at current count) 67 new rules, exemptive orders, guidance and five ‘other’ actions from the CFTC – the regulatory body tasked with enforcing Title VII of the DFA. Prior to the DFA, the CFTC averaged about four rules per year. eDiscovery nerds will appreciate the fact that the complexity and length of the rules issued by the CFTC requires a website that offers Proximity and Boolean search options to navigate. Within these 67 rules are critical adjustments to the way that organizations, subject to the CFTC’s scope, need to capture, store, manage, search and produce information related to the many flavors of swaps – basically derivatives by which counterparties exchange cash flows of one financial instrument for another. That information includes all data concerning the swap, and communications leading up to the execution of the swap, including any voicemail or phone conversations with relevant information.
While audio discovery is nothing new, especially in regards to criminal investigations, these new regulations, rules and guidance have anointed audio data into the critical content sources category for many enterprises. Let’s discuss what that means for the eDiscovery technology world.
1. Audio search is now must-have eDiscovery functionality
If your organization is categorized as a swap data repository, derivatives clearing organization, designated contract market, swap execution facility, swap dealer, major swap participant and non-MSP counterparty (where most organizations outside financial services will be categorized) you are now subject to new rules for swap record keeping.
First, covered organizations must retain the following:
“…all oral and written communications provided or received concerning quotes, solicitations, bids, offers, instructions, trading, and prices, that lead to the conclusion of a related cash or forward transaction, whether communicated by telephone, voicemail, facsimile, instant messaging, chat rooms, electronic mail, mobile device, or other digital or electronic media.” 77 Fed. Reg. 17 CFR Part 45 (December 8 2010)
Secondly, this data has specific retention and retrieval requirements. At Symantec, we’re keeping track by categorizing them into the 5 & 5, 5 & 3 and 1 & 5 rules:
- All the data above, except audio files, must be retained for a period of 5 years post termination of the underlying swap.
- For SDs and MSPs it must be retrievable and producible within 3 days
- For non-MSP counterparties it must be retrievable and producible within 5 days
- Audio files, they must be kept for a period of 1-year post termination of the swap and also retrievable and producible within 5 days.
2. A turnkey ‘Dodd – Frank’ solution is unlikely, so a repeatable eDiscovery process is critical
As the CFTC rules were being finalized over the past two years, Symantec invited our customers to discuss the impact of the DFA on their eDiscovery workflows. A primary concern was the belief that the rules required organizations to have a system in place to store and eventually reproduce a trade and associated communications in their entirety. The many lobbyists and organizations that submitted grievances and clarification requests to the CFTC shared this concern. In response, the CFTC adjusted its rules to state that an organization’s swap data need not be categorized and retained in what amounts to a single-swap file, provided that all related information could be retrieved and produced from wherever it resides within the required timeframe.
Although the CFTC isn’t forcing organizations into the implementation of a magical swap data captor, data growth, diversification and dispersion across the organization could still present major challenges to collecting, searching and producing requested swap information on an ad hoc basis. For example, sales and marketing data, research information on commodity markets, email and instant message communications and voice data, would very often be found in multiple systems.
In order to comply, organizations should evaluate whether they have the ability to collect audio files and other information in a timely manner from multiple data repositories. If not retained in a per-swap manner, organizations will need to be able to consolidate all relevant communications and data into a single system so that the review is complete and audit-able for requesting regulatory bodies. But pulling from these various sources is likely to collect a large amount of non-swap data. The ability to confidently exclude the large amount of non-swap related information will help organizations curtail the potential time and costs associated with identifying the proper swap data. Finally, this process should be duplicable for each search, retrieval and production to the CFTC or Swap Data Repositories.
Side note; I’m writing with an eDiscovery-only lens, but the retention and management angle of this particular challenge lends itself to a proactive information governance discussion, one that our friends at eDiscovery Journal have touched upon already.
3. eDiscovery search capabilities must satisfy the unique nature of swap data
The DFA record keeping requirements as it pertains to swaps are unique in that they require the combination of both static, database-like structured data (trade value, time, etc.) and un-structured communications (email, Bloomberg messages, voice mail, etc.) These communications will often bridge multiple systems, for instance, multiple emails and Bloomberg IM’s prior to a phone call confirming the trade. Teams reviewing data prior to production to the CFTC or Swap Data Repositories will be challenged to make sense of the entire communication thread especially under a five-day deadline. This review process is not one to be taken lightly either. Teams need to be extra careful with the search and review of all audio content as they risk mistakenly producing spoken information, not as easily identified as written, that is not related to the trade.
Organizations should consider how quickly they could get the necessary information in a searchable form. Five days to retrieve and produce is slim at best, so even audio processing advantages, like phonetic based audio indexing as opposed to speech to text to transcription could be critical. They should also consider how they can organize swap communications into a coherent form – functionality like discussion threading and topic clustering can help teams quickly understand and identify communication related to a specific swap.
The Symantec eDiscovery team considered the Dodd Frank Act and CFTC rules as we developed our latest release of the Clearwell eDiscovery Platform, from Symantec, now enabling advanced audio processing, search, and review capabilities to drastically accelerate audio discovery efforts. In addition to supporting over 400 file types for electronic discovery, these new capabilities leverage a powerful phonetic engine that can index up to 20,000 hours of recorded audio per day. Whether you are investigating voicemails, call-center recordings, or financial transactions, Symantec makes it easy to find what you are looking for.