Careers
Working at Clearwell
At Clearwell, your ideas and efforts have direct and immediate impact on the company, with career-defining results. You will learn, innovate, be challenged and above all, make a difference. Our culture combines the pace and fun of a start-up with the experiences of seasoned team that delivers innovative e-discovery solutions to Fortune 500 companies. If you are driven and excited about changing the way the world looks at email, then Clearwell is the company for you.
Join Us, Grow With Us
Clearwell is always looking for talented, driven and focused individuals who want to help build the next great e-discovery software company. Clearwell offers its team members impressive compensation packages including salary, stock options, medical/ dental/ vision/ life insurance, and a 401K contribution plan.
Currently, we have the following positions opens:
Open Positions:
Marketing
Director of Marketing - Demand Generation
Product Manager
Product Marketing Manager
Sales
Sales Director, APAC (Asia-Pacific)
Federal Solutions Consultant
Federal Account Manager, DOD/INTELL
Solutions Consultant
Inside Sales/Lead Generation Representative
Services
Director of Training Services
Consultant, E-Discovery Services (EDS)
Consultant, E-Discovery Services (EDS)
Engineering
Senior Software Engineer (multiple openings)
Software Engineer (multiple openings)
Technical Support Engineer
QA Engineer
Software Engineer - Paid Internship
IT
IT Support Technician
HR
Director of Human Resources
Office Administrator
Director of Marketing - Demand Generation
(Location: Mountain View, CA)
As a key member of the marketing team, you will play an instrumental role in the growth of the company by contributing directly to the sales pipeline. This position will report to the Vice President of Marketing, and work closely with product marketing, inside sales and sales managers to strategize, formulate and execute Clearwell's lead generation plan in support of marketing and sales objectives.
Responsibilities
- Manage the creation and execution of innovative and integrated marketing campaigns that fill the pipeline and mature existing opportunities. This includes strategy, creative direction, campaign objectives, messaging and validation
- Assess, augment, and cleanse in-house database and lists for effective contact management and to improve program results
- Develop program documentation that articulate details such as objectives, target audience, key message, program sequencing, metrics and call to actions
- Coordinate lead generation activities with Inside Sales team and implement processes to systematically capture, qualify, and nurture leads
- Leverage powerful marketing automation tools to build and measure nurturing programs for target prospects segments, defining the optimal touch point and tactics with various integrated channels
- Manage external agencies to ensure relevant messaging and on-time creative services
- Establish quarterly lead forecast with Sales and Marketing Management and deliver leads per agreed upon targets
- Capture, monitor and analyze relevant data across all campaigns to evaluate effectiveness and optimize ROI
Qualifications
- BA/BS or equivalent work experience required; MBA preferred - A minimum of 5 years of marketing program management or demand generation experience at established firms.
- Proven success in the development and implementation of innovative, high impact, integrated B-to-B marketing programs in the software industry
- Excellent writing, communication, and editorial skills with superb attention to detail
- Prior experience building strong working relationships with Sales and Inside Sales managers
- Extensive prior experience with Salesforce.com
- Passionate, self-starter and proven team skills in a high achievement-oriented environment. Ability to think strategically while working tactically.
Interested? Click here to apply.
Product Manager
(Location: Mountain View, CA)
Clearwell is at a significant new stage in its growth, and has an immediate opening for a world-class product manager. This high-visibility role will provide a unique opportunity to take your product management skill set to the next level in a very dynamic startup environment, as Clearwell continues to reinforce its position as the leader in e-discovery software.
The Product Manager will drive the strategy, definition, and implementation of specific features and modules of the Clearwell E-Discovery Platform. The position will report to the Director of Product Management and be involved in the entire product lifecycle, from initial requirements gathering to successful product training and rollout to upgrade and end-of-life strategy. You'll work closely with customers, partners and internal team, including engineering, quality assurance, sales, marketing, and customer support.
Responsibilities
- Working with engineering, QA, documentation, professional services and technical support to deliver a compelling product that solves a critical business problem and delights the customer.
- Understanding what customers want and communicating that need to internal teams in a systematic and precise way.
- Managing one or more functional areas of the Clearwell product, including gathering requirements, writing detailed requirements documents, and collaborating with engineering to meet product and schedule targets.
- Working closely with customers to capture product feedback, ensure customer success and deliver customer references.
- Developing robust technical sales tools, including sales engineering training, technical documentation, technical white papers, and technical FAQs to ensure successful product implementations.
- Providing product expertise in competitive sales cycles, marketing events, and other outbound activities as required.
Qualifications
- BA/BS in Computer Science or equivalent. A minimum of 3+ years of product management, sales engineering, or product development experience in enterprise software. Experience with e-discovery, search, or indexing highly preferred.
- Strong technical skills and a detailed understanding of software systems to effectively collaborate with engineering on product requirements.
- Excellent written and verbal communications skills. Ability to translate probing conversations with customers into a compelling, clear, and actionable product plan.
- Strong leader, self-starter and proven team player in a high achievement-oriented environment.
- Ideal candidates have a strong technical background, a burning desire to be hands-on, build great products, and the leadership skills to lead large, diverse teams.
Interested? Click here to apply.
Product Marketing Manager
(Location: Mountain View, CA)
The Product Marketing Manager's role is to understand the target customer and drive programs and sales/marketing materials that influence decision makers to purchase Clearwell products. Moreover, this role brings the voice of the target customer into everything we do and evangelizes our solutions to the market. This position will work closely with Sales, Product Managers and the executive team to create product and competitive positioning, launch new products, conduct market studies and create effective marketing programs and materials. This position reports to the Director of Marketing.
Responsibilities
- Understanding the overall market landscape, including competitors and potential partners
- Developing robust sales tools and collateral, including white papers, presentations, sales training materials, data sheets, and web site content to influence and close deals
- Interfacing with key industry press and analysts
- Evangelizing and providing product expertise at marketing events, seminars, conferences, and customer meetings as required
- Supporting demand generation efforts with compelling value propositions and product messaging
Qualifications
- BA/BS and MBA required. A minimum of 2 years experience in B-to-B product marketing for a leading technology company
- Knowledge of enterprise marketing and sales processes
- Excellent written and verbal communications skills. Ability to translate strategy into clear and actionable plans
- Strong leader, self-starter and proven team player in a high achievement-oriented environment
- Strong aptitude for determining the optimal way to position products in the market
- Proven success in driving go-to-market plans with clear, competitive differentiation and compelling revenue growth
Interested? Click here to apply.
Sales Director, APAC (Asia-Pacific)
As the first sales executive in the APAC region, the Sales Director will work closely with the Vice President of Business Development and the executive team to establish and grow Clearwell's APAC operations.
Reporting directly to the VP of Business Development, the APAC Sales Director will be primarily responsible for establishing, managing and scaling strategic distribution partnerships throughout the APAC regions.
The ideal candidate will have a mix of sales skills, strategy, negotiation, and analytical skills. But the most important attributes are an entrepreneurial mindset and an unrelenting desire to build a business.
Priority Markets - China, Hong Kong, Singapore, Australia
Initially, the APAC Sales Director will focus on the China, Hong Kong, Singapore, Australia markets. The sequence of additional APAC markets will be determined by market demand.
Candidates must have a successful track record selling technology services or application software to corporations or law firms. This individual must have early-stage selling experience, as well as proven experience building a sales pipeline, and managing partners.
Responsibilities
- Develop & Execute GTM Strategy: Devise GTM strategy for APAC markets. Negotiate and sign up new distribution partners.
- Selling Clearwell: The APAC Sales Director will be the #1 sales professional for Clearwell. This individual will present the Clearwell solution & value, and perform live demonstrations for prospects (law firms/corporations).
- Partner Enablement: Build strong working relationships with key partners. Go on sales calls, train partner sales and SE staff, and provide all operational and sales tools needed for success.
- Partner Management: Work with Clearwell marketing to develop lead-gen and marketing tools for pipeline development. Proactively track and manage sales pipeline with each distribution partner.
Minimum Qualifications
- Native/Fluent in Mandarin/Cantonese is preferred.
- Minimum 5+ years cultivating distribution relationships and selling solutions in APAC.
- Proven early stage selling experience, establishing key partnerships & scaling revenue.
- Demonstrated track record of success and tangible accomplishments in prior roles.
- Prior experience entering new markets and establishing key partnerships is a plus.
Interested? Click here to apply.
Federal Solutions Consultant
(Location: Washington, D.C.)
Clearwell Systems, the leader in E-Discovery, is seeking an experienced Solutions Consultant to join a rapidly growing company. As a key member of the Clearwell Sales team, the Solutions Consultant is responsible for delivering technical sales support to Clearwell prospects and customers in a pre-sales focused role. As the technical lead on every sale, Solutions Consultants have the ability to directly impact the company's revenue goals.
Responsibilities:
- Delivering effective product presentations to technical, non-technical, and C-level audiences
- Owning all technical aspects of proof of concept product evaluations including installation, configuration, and training
- Delivering end user and administrative focused training to non-technical and technical audiences
- Assisting sales account managers in preparing RFP responses
- Maintaining ongoing post-sales relationships including installing product upgrades
Requirements:
- Solid balance of technical and sales skills
- Highly reliable self-starter with a can-do attitude and the ability work with minimal supervision
- 5+ years of experience in a technically oriented, pre-sales, customer-facing role: systems engineer, sales engineer, solutions consultant, etc.
- Successful track record selling and implementing products into complex enterprise and government environments
- Experience with the E-Discovery landscape and EDRM model
- Technical proficiency installing and administering Windows based applications, Microsoft Windows Server, and SQL
- Proven track record in delivering value based presentations and demos to prospects and customers
- Security clearance
Salaries are at market or above with a quarterly bonus based on performance, plus stock options.
Interested? Click here to apply.
Federal Account Manager, DOD/INTELL
(Location: Washington, D.C.)
The Federal Account Manager will be a key member of the Federal sales team. They will be charged with building relationships and business with our nation's defense and intelligence agencies. Their primary responsibilities will be to (1) grow the business in these key agencies; (2) maintain high levels of customer satisfaction and (3) generate support for Clearwell among the Systems Integrators.
This role requires experience in the business of the agencies, technical and strategic selling skills and offers a chance to make a material impact on the growth of Clearwell.
Responsibilities:
- Delivering quarterly revenue by selling Clearwell Software
- Cold calling and new account penetration
- Product technical demonstrations
- Professional responses to market surveys, RFIs and RFPs
- Building a successful team with inside sales and systems consultants
Requirements:
- Clearances
- Strong technical acumen and passion for technology
- Strong presentation skills of complex solutions
- 5+ years of selling products to the target agencies
- eDiscovery or forensic experience is a plus
- Highly motivated and hard working "self-starter"
Solutions Consultant
(Location: Los Angeles, CA)
Clearwell Systems, the leader in E-Discovery, is seeking an experienced Solutions Consultant to join a rapidly growing company. As a key member of the Clearwell Sales team, the Solutions Consultant is responsible for delivering technical sales support to Clearwell prospects and customers in a pre-sales focused role. As the technical lead on every sale, Solutions Consultants have the ability to directly impact the company's revenue goals.
Responsibilities:
- Delivering effective product presentations to technical, non-technical, and C-level audiences
- Owning all technical aspects of proof of concept product evaluations including installation, configuration, and training
- Delivering end user and administrative focused training to non-technical and technical audiences
- Assisting sales account managers in preparing RFP responses
- Maintaining ongoing post-sales relationships including installing product upgrades
Requirements:
- Solid balance of technical and sales skills
- Highly reliable self-starter with a can-do attitude and the ability work with minimal supervision
- 5+ years of experience in a technically oriented, pre-sales, customer-facing role: systems engineer, sales engineer, solutions consultant, etc.
- Successful track record selling and implementing products into complex enterprise environments
- Experience with the E-Discovery landscape and EDRM model
- Technical proficiency installing and administering Windows based applications, Microsoft Windows Server, and SQL
- Proven track record in delivering value based presentations and demos to prospects and customers
Salaries are at market or above with a quarterly bonus based on performance, plus stock options.
Interested? Click here to apply.
Inside Sales/Lead Generation Representative
(Location: Anywhere in the U.S.)
This position will be expected to perform articulate, professional, and knowledgeable outbound sales calls, telemarketing calls and electronic communication to prospects in order to acquire new business leads.
Responsibilities:
- Develop and execute a Prospecting Plan to develop Sales Lead Pipeline.
- Conduct thorough follow-up on leads/lists generated by marketing programs. (Web visits, Trade show booth visits, seminar attendees) Also, drive attendance to company sponsored events such as local seminars, trade shows, etc.
- Conduct research to identify companies to target for cold calls
- Proactive calling of 55+ calls per day into identified prospects
- Maintain close relationship with field sales organization to increase chance of closure
- Obtain thorough knowledge of company's product solutions, case studies, and business value to identify and drive qualified leads.
- Achieve or exceed all quarterly lead quotas.
- Record all communication, sales and lead qualification activity into Salesforce.com CRM system.
- Collaborate with Marketing team to plan and coordinate marketing campaigns to drive develop new leads.
Requirements:
- 3-5+ years of telesales experience in a high-tech, business-to-business environment with outbound cold calling.
- Must be a positive high energy team player who is self-motivated.
- Outstanding time management and organizational skills.
- Demonstrated ability to be proactive and take the initiative to get things done.
- Proven track record of meeting and exceeding lead generation objectives.
- Excellent interpersonal and communication (oral & written) skills.
- Excellent knowledge of telemarketing best practices and proven qualification skills via phone.
- Proven comfort and skill to navigate through all levels of an organization, and dig into a customer's business to help them improve their operations.
- Internet and Web experience
Director of Training Services
(Location: Bay Area, CA - preferred)
The Director of Training Services will report to the EDS VP and will be responsible for charting out the direction of Clearwell's training programs for customers and partners, ranging from Administrator certification courses (CWU), online end-user classes and new modules to coincide with product upgrades/releases. In this role, the Director of Training Services will coordinate delivery of world class knowledge transfer services to Fortune 1000 accounts, litigation support partners and governmental agencies, spanning relevant phases of the EDRM spectrum, including:
- Data Collection & Preparation
- Dataset Cull-Down
- Data Processing / Analytics
- Early Case Assessment
- Intelligent culling
- Search Query Execution & Refinement
- Review Management
- Program/project management
Responsibilities:
- Assess the current state of Clearwell's training services and make recommendations for improvement and expansion/contraction, as appropriate.
- Develop a long range plan for the training content, including curriculum, delivery mechanisms, deliverables, staffing (full time and part time) and pricing.
- Scope and deliver against custom training programs for enterprises, partners and governmental customers, in U.S. and global markets.
- Develop and track to a range of performance oriented metrics, including training effectiveness, graduation rates, customer satisfaction and repeat purchases.
- Set the standard for the required delivery of world class training services that creates a population of zealous advocates for Clearwell products and services, and train/educate the internal/external staff to meet those standards.
- Work internally on billing, timekeeping and forecasting to support the EDS business unit.
- Deliver other related case management services as needed by clients.
- Help account management teams to position existing clients for upgrades, follow-on work and the purchase of new modules.
- Capture client feedback and feature requests, and communicate this information to Clearwell's product management and development teams.
- Benchmark competitor training services, and ensure that Clearwell training services exceed competing offerings in quality and effectiveness.
- As appropriate, contribute to Clearwell's thought leadership in e-Discovery through writing, speaking, and industry event participation.
Requirements:
- Results-driven with a proven track record of start-up / emerging company success.
- 5+ years of experience in the e-discovery market, preferably with experience building teams of trainers and/or consultants.
- Experience with the E-Discovery landscape and EDRM model.
- Significant experience in providing litigation support services at a law firm, service provider or enterprise.
- Proven success leading internal/external teams to deliver quality consulting services across a range of use cases.
- Exemplary communication, executive presentation and formal written skills.
- Incredibly detail oriented with a record of consistent follow through and execution on commitments.
- Highly reliable self-starter with the ability to work with minimal supervision.
- Moderate to frequent travel will be required for onsite engagements.
- Masters Degree or JD a plus.
Consultant, E-Discovery Services (EDS)
(Location: Bay Area, CA)
The EDS Consultant will report to the EDS VP and provide a range of hands-on Case Managements Services (CMS) working with large, Fortune 1000 accounts and litigation support partners across all phases of the EDRM spectrum, including:
- Data Collection & Preparation
- Dataset Cull-Down
- Data Processing / Analytics
- Early Case Assessment
- Search Query Execution & Refinement
- Review Management
- Training
- Program/project management
In this capacity, and as part of the account team, the EDS Consultant will have the ability to dramatically impact the ability of Clearwell's customers and partners to repeatably and defensibly deploy the Clearwell E-Discovery Platform to manage litigation, governmental inquiries and corporate investigations.
Responsibilities:
- Delivering effective EDS presentations to technical, non-technical and C-level audiences
- Working with the account management teams to articulate the EDS value proposition and scope pending projects
- Developing EDS bids and drafting scoping documentation
- Delivering high quality consulting work that stays within scope and exceeds customer expectations - ranging from system installations to on-site, matter-specific work
- Working internally on billing, timekeeping and forecasting to support the EDS business unit
- Developing and maintaining supporting documentation to authenticate work done during client engagements
- Potentially testifying about the nature and extent of work for a given client
- Helping the account management teams position existing clients for upgrades, follow-on work and the purchase of new modules
Requirements:
- Results-driven with a proven track record of start-up / emerging company success
- 3+ years of technical litigation support experience or 3+ years of technical consulting experience
- Experience with the E-Discovery landscape and EDRM model
- Strong blend of technical (Windows/SQL) skills and consulting abilities
- Hands-on technical experience in litigation support at law firm, service provider or enterprise
- Strong communication, executive presentation and formal written skills
- Incredibly detail oriented and record of consistent follow through and execution on commitments
- Highly reliable self-starter with the ability to work with minimal supervision
- Moderate to frequent travel will be required for onsite engagements
- Masters Degree or JD a plus
Consultant, E-Discovery Services (EDS)
(Location: East Coast - Washington, D.C.)
The EDS Consultant will report to the EDS VP and provide a range of hands-on Case Managements Services (CMS) working with large, Fortune 1000 accounts and litigation support partners across all phases of the EDRM spectrum, including:
- Data Collection & Preparation
- Dataset Cull-Down
- Data Processing / Analytics
- Early Case Assessment
- Search Query Execution & Refinement
- Review Management
- Training
- Program/project management
In this capacity, and as part of the account team, the EDS Consultant will have the ability to dramatically impact the ability of Clearwell's customers and partners to repeatably and defensibly deploy the Clearwell E-Discovery Platform to manage litigation, governmental inquiries and corporate investigations.
Responsibilities:
- Delivering effective EDS presentations to technical, non-technical and C-level audiences
- Working with the account management teams to articulate the EDS value proposition and scope pending projects
- Developing EDS bids and drafting scoping documentation
- Delivering high quality consulting work that stays within scope and exceeds customer expectations - ranging from system installations to on-site, matter-specific work
- Working internally on billing, timekeeping and forecasting to support the EDS business unit
- Developing and maintaining supporting documentation to authenticate work done during client engagements
- Potentially testifying about the nature and extent of work for a given client
- Helping the account management teams position existing clients for upgrades, follow-on work and the purchase of new modules
Requirements:
- Results-driven with a proven track record of start-up / emerging company success
- 3+ years of technical litigation support experience or 3+ years of technical consulting experience
- Experience with the E-Discovery landscape and EDRM model
- Strong blend of technical (Windows/SQL) skills and consulting abilities
- Hands-on technical experience in litigation support at law firm, service provider or enterprise
- Strong communication, executive presentation and formal written skills
- Incredibly detail oriented and record of consistent follow through and execution on commitments
- Highly reliable self-starter with the ability to work with minimal supervision
- Moderate to frequent travel will be required for onsite engagements
- Security clearance (Confidential, Secret, or Top Secret) for sensitive governmental deployments
- Masters Degree or JD a plus
Senior Software Engineer (multiple openings)
(Location: Mountain View, CA)
Are you passionate about writing code that is deployed to solve mission-critical, bet-the-business problems? Does the thought of defining and optimizing search and data processing algorithms to extract that extra ounce of performance get your competitive juices flowing? If yes, then Clearwell Systems is a great place for you to work.
At Clearwell, we take our job of developing quality, high-performance scalable vertical search solutions for the e-Discovery market very seriously but have fun doing so. As part of the core development team, you will work with architects, senior engineers, management and product managers to design new features for the market-leading e-Discovery solution. You will also be at the forefront of solving customer issues as we pride ourselves on our responsiveness to our large customer base.
As a senior engineer, you will also help mentor the more junior members of the team and help refine the culture and working processes of the engineering team as we expand rapidly to meet the demands of the market and our customers.
All Clearwell development takes place in an agile environment modified to suit our unique needs. We believe in co-location and the value of everyone being on-site to solve design issues and customer problems as they arise. The engineering organization is very flat and we pride ourselves on being hands-on across the board.
Responsibilities:
- Design, implement and test features across the Clearwell product - enterprise system crawling/indexing, distributed search, analytics, document review and data production and export
- Work with cutting edge search engine, information retrieval and database technologies
- Work closely with architects and leads to take ownership of and help test, release and maintain the solutions you develop
- Ownership of the full application development lifecycle - requirements analysis, design, coding, debugging and product release
- Work with customers, support, and QA to provide innovative customer solutions
- Work with the management team to put processes and practices in place to ensure we can remain efficient as we scale the team
Requirements:
- 6-10+ years of industry software development experience
- Bachelor's degree in Computer Science or related field, with a strong academic record
- Strong data analysis and data modeling skills
- Ability to design scalable solutions for complex and large data volumes
- Strong knowledge of networked application environment, including various client-server technologies
- Familiarity with e-Discovery solutions, information management systems, document management systems, archiving systems and backup/restore technologies is highly desirable
- Strong communication skills, both written and oral
- Strong multi-tasking, multi-project skills
- Deep knowledge of Java Programming using J2EE environment, with knowledge of JDBC
- Deep understanding of OO design
- Experience writing multi-threaded applications
- Knowledge of working in an Eclipse environment highly desirable
- Experience with performance tuning Java-based applications desirable
- Strong knowledge of UML and design patterns is desirable
- Knowledge of unstructured text analysis, information retrieval and search technologies also desirable.
- Experience with profiling tools like JPROBE or JPROFILER desirable
Interested? Click here to apply.
Software Engineer (multiple openings)
(Location: Mountain View, CA)
Are you passionate about writing code that is deployed to solve mission-critical, bet-the-business problems? Does the thought of defining and optimizing search and data processing algorithms to extract that extra ounce of performance get your competitive juices flowing? If yes, then Clearwell Systems is a great place for you to work. At Clearwell, we take our job of developing quality, high-performance scalable vertical search solutions for the e-Discovery market very seriously but have fun doing so. As part of the core development team, you will work with architects, senior engineers, management, and product managers to design new features for the market-leading e-Discovery solution. You will also be at the forefront of solving customer issues as we pride ourselves on our responsiveness to our large customer base.
As a core member of the Clearwell development team we expect you to be well-versed with computer science fundamentals like algorithms and data structures as well as with programming best practices like writing comprehensive design documents and unit tests.
All Clearwell development takes place in an agile environment modified to suit our unique needs. We believe in co-location and the value of everyone being on-site to solve design issues and customer problems as they arise. The engineering organization is very flat and we pride ourselves on being hands-on across the board.
Responsibilities:
- Design, implement and test features across the Clearwell product - enterprise system crawling/indexing, distributed search, analytics, document review and data production and export
- Work with cutting edge data crawling, search engine, information retrieval and database technologies
- Work closely with architects and leads to take ownership of and help test, release and maintain the solutions you develop
- Drive the full application development lifecycle - requirements analysis, design, coding, debugging and bug fixing
- Work with customers, support, and QA to provide innovative customer solutions
Requirements:
- 2-5+ years of industry software development experience
- Bachelor's degree in Computer Science or related field, with a strong academic record
- Strong knowledge of networked application environment, including various client-server technologies
- Familiarity with information management systems, document management systems, archiving systems and backup/restore technologies
- Design for testability
- Strong communication skills, both written and oral
- Strong multi-tasking, multi-project skills
- Deep knowledge of Java Programming using J2EE environment, with knowledge of JDBC
- Knowledge of and experience with OO design, UML and design patterns is desirable
- Knowledge of unstructured text analysis, information retrieval and search technologies desirable
Interested? Click here to apply.
Technical Support Engineer
(Location: Mountain View, CA)
Clearwell Systems, the leader in e-discovery, is seeking experienced technical support engineers to join a rapidly growing company. Your primary responsibility will be to field, track, troubleshoot, escalate (if necessary) and resolve technical support requests from our enterprise and channel customers.
The positions are highly visible and critical to the company's success. They require a mix of strong technical and customer interaction skills and will involve significant interaction (phone and email) with our customers, field engineers, product management and the engineering team. Other duties include managing a customer-facing support portal, creating knowledge base articles and other documents to assist customers. The technical support organization at Clearwell is part of the overall product engineering organization since the positions require close interactions with developers and QA engineers.
The ideal candidate will be technically adept enough to go toe-toe with our developers and a total team player who enjoys working with others to solving demanding customer issues.
Responsibilities:
- Resolve technical questions and inquiries from Clearwell customers, partners, and field reps by answering technical questions/problems and creating appropriate workarounds or solutions to these problems.
- Research, document, and escalate cases as needed
- Work closely with Clearwell Engineering team to resolve problems in a timely manner.
- Author technical documentation for inclusion into Support Knowledge base
- Be available for weekend and evening support coverage
Requirements:
- 4-10 years of experience providing enterprise software-based Technical Support
- Ability to quickly develop and maintain technical expertise in product functionality
- Strong problem solving and troubleshooting skills and ability to learn quickly
- Ability to take initiative as needed to drive a customer issue to completion by marshaling resources across the company
- Strong verbal and written communication skills
- Superior customer service skills with experience in handling difficult customer situations
- High degree of technical aptitude, experience, or knowledge with web-based applications and Windows 2003/2008 Server
- Strong organizational skills and ability to multitask activities with changing priorities
- Experience with Perl, writing SQL queries, Unix shell programming is desirable
- Knowledge of Microsoft Active Directory, Exchange, LDAP is desirable
- Working knowledge of J2EE-based web application servers such as Tomcat and web servers such as Apache is desirable
Interested? Click here to apply.
QA Engineer
(Location: Mountain View, CA)
Do you have a passion for testing? Would you enjoy being part of a team of outstanding engineers, where you make a difference every day? Do you like to keep learning new technologies and skills? If so, then you will enjoy the life at Clearwell Systems. As a QA engineer, you will have complete ownership of testing product features -- everything from gathering requirements, to designing/automating tests, all the way to delivering the final product. Quality is critical to success of our business, and we will be counting on you to validate features from a customer's perspective, and develop creative ways to test the product. You will work with a team of dedicated and experienced professionals in development, QA, product management, and customer care to make significant contributions to the company. In this role, you will also gain exposure to the latest technologies in the areas of E-Discovery. This position provides an opportunity to take your career to the next level, and offers the chance to learn as well as contribute. Salary and benefits are very competitive and include a significant stock option component.
Responsibilities:
- Define, develop and implement test plans and detailed testcases for Product Feature Set
- Collaborate with developers, product managers and customer care to understand objectives of the features and propose testing approaches
- Track the testing progress and feature coverage by using implemented QA Processes
- Record the defects in the bug-tracking system effectively
- Closely monitor the defects reported from the customer scenarios and implement the new characteristics into existing test cases
- Define and automate regression test suites for the owned feature set
- Manage time effectively to deliver on multiple releases
Requirements:
- 6-8 years of experience in testing enterprise software with large scales of data
- Experience in developing test harnesses and automating test suites for validating QA builds
- Knowledge of scripting tools such as Perl and UI test automation tools such as Selenium, HP/Mercury tools LoadRunner, QTP
- Experience with Java & Ant is a plus
- Ability to handle multi-tasking and working on different projects
- BS/MS in Computer Science or equivalent
- Excellent problem solving skills.
- Excellent communication skills and team player
Interested? Click here to apply.
Software Engineer - Paid Internship
(Location: Mountain View, CA)
As a Software Engineering Intern, you will work with Product Managers, Clearwell Architects and Lead Engineers on understanding the overall problem space and develop innovative solutions to complex information retrieval problems. Internships offer opportunities are geared towards specific projects in engineering, with the goal of helping you get necessary skills for successful career in software development. With hands-on mentoring and guidance, we enable success in your projects at Clearwell.
Requirements:
- Enrolled in BS/MS degree in Computer Science or related fields
- Course work on algorithms, information retrieval, text analysis
- Programming projects and familiarity with Java Programming, Eclipse development environment
- Some familiarity with statistical sampling and related processes
- Good scripting knowledge in Perl, Python, JACL etc.
- Some knowledge of search engines, databases and SQL
- High energy "can do" attitude
- Experience authoring technical papers
IT Support Technician
(Location: Mountain View, CA)
Clearwell Systems is a rapidly growing venture backed software company and has an immediate opening for a highly motivated IT Support Technician with Systems Administrator experience. This high-visibility role will provide a unique opportunity to take your technical and customer relations skills to the next level in a very dynamic startup environment, as Clearwell continues to reinforce its position as the leader in e-discovery software.
The IT Support Technician will be responsible for providing first level support for all internal desktops, networks and servers. The position will report to the IT Director and be involved in supporting the entire corporate IT infrastructure.
Responsibilities:
- Administration and maintenance of workstations and servers (Windows XP / Windows 7/ Windows Server 2003/ Windows server 2008)
- Administration and maintenance of data backups
- New employee build out
- Exchange administration
- Blackberry Enterprise server administration
- Network printing
- Storage Maintenance
- Antivirus and endpoint security management
- Phone system, handheld and wireless device management and administration
- System patching
- IT compliance administration
Requirements:
- 3-5 years of system administration experience on Windows XP/7/2003/2008
- At least 3 years desktop support experience
- Ability to support all Microsoft Office products
- Active Directory administration experience
- TCP/IP network protocols skills including (DNS, DHCP,WINS)
- Knowledge of Routing and VPN
- Experience with data backup procedures and administration (Symantec NetBackup)
- Experience with Sharepoint
- Experience managing network security and security policies
- Demonstrated technical aptitude with the ability to quickly learn and apply technical knowledge in a fast paced environment
- Experience with Acronis imaging
- Experience with Exchange 2003/2007 Administration is a plus
- Outstanding customer support mindset and "can do attitude". Must be able to multi task and do whatever it takes to get the job done accurately and efficiently.
Director of Human Resources
(Location: Mountain View, CA)
The Director of HR will report to the Chief Financial Officer and will be responsible for all human resource activities for Clearwell Systems. Working with the executive team, this role is responsible for assessing and delivering global HR needs to ensure achievement of strategic and operational business goals.
Particular support will be provided to ensure managers are equipped to run their businesses efficiently and are building high performance teams. S/he will need to develop quick and credible relationships throughout the organization and gain the confidence and commitment of the entrepreneurial team.
The ideal candidate will possess a background in business and be an innovative leader with functional knowledge and experience in Human Resources. S/he will ideally be from a background with extensive recruiting / talent acquisition experience in high growth environments. The individual should have significant experience in building technology companies, and be familiar with developing fast moving pre IPO companies to their full business potential.
Responsibilities:
Strategic partnering, organizational planning and execution of HR activities including:
- Talent acquisition and development
- Compensation and benefit planning and administration
- Employee relations
- Workforce planning
- Performance management
- Management coaching and HRIS
Requirements:
- Experience in both corporate strategic development and HR functions with experience working in a technology high growth environment in multiple HR roles over the past 10+ years.
- Successful track record of driving talent acquisition in a high growth environment.
- Enterprise software, and/or professional services experience preferred
- Excellent communications and operating instincts (both domestic and international), good strategic skills, sound business judgment, and the ability to achieve company goals by leveraging HR expertise.
- Strong business acumen, intelligence and creativity
- An independent, confident demeanor and ability to work in a fast-paced, high growth technology environment
- Ability to identify, support, and drive change throughout operating units as they refine the business model, working closely with the executive team to build an organization through best practices.
- A willingness to travel periodically.
- Ability to operate with a sense of urgency, with proven ability to work across diverse lines of business
- Desire to be an outstanding team player with multi-cultural understanding.
- Strong communication, leadership skills, and unquestionable integrity
- Education credentials should include an undergraduate degree, with an advanced degree, such as an MBA preferred.
Office Administrator
(Location: Mountain View, CA)
Clearwell Systems, a leader in intelligent e-discovery, seeks a permanent office administrator who embodies professionalism, composure, and excellence in all duties assigned. The ideal candidate would have an outstanding service attitude, who truly enjoys working as an assistant and will do whatever is necessary to support the office and professionals he/she supports.
Responsibilities:
The Office Administrator will report to the Company's Senior Executive Assistant and will be responsible for the following:
- Handle operational needs of the company, including basic facilities management, office repairs, and supply orders
- Manage front desk reception - including greeting and directing visitors, assisting vendors, and maintaining conference room schedules
- Answer, screen incoming phone calls from main line
- Sort and distribute mail and assist with banking needs
- Handle all inbound and outbound shipments
- Coordinate catering for executives, team meetings, All Hands meetings, and other company events as instructed
- Provide clerical and administrative support to various departments as needed
- Provide back up support to other executives, as needed
- Coordinate logistics for Clearwell University classes
- Prepare expense reports
- Assist with coordination of company meetings and events
- Perform other duties, as assigned
Requirements:
- Minimum of 3 years supporting office staff and executive-level professionals
- Strong knowledge of Microsoft Office Products
- Strong organizational and communication skills
- Excellent written and verbal communication skills
- Ability to multi-task and prioritize in a high-paced environment
- Work experience in fast paced, start up growth company
- Creative and analytical mindset with superior attention to detail
- Self-starter, positive, energetic with "can-do" personality
- Team player with a helpful, resourceful, proactive attitude and a desire to succeed
- Ability to work independently, with little supervision
- Strong diplomacy skills with the ability to maintain confidentiality
- Strong work ethic; Flexible to work overtime, as needed
- Commitment to excellence and impeccable ethical standards and integrity
- College degree preferred
